Lucky Supermarkets Confirms Tampered Credit/Debit Card Readers Resulted in Compromised Account Information
Alicia Rockwell, Public Affairs Director
209-548-6511 or 800-692-5710
Lucky Supermarkets Confirms Tampered Credit/Debit Card Readers Resulted inCompromised Account Information
Modesto, Calif., December 5, 2011 – This afternoon Lucky Supermarkets confirmed that several employee bank accounts had been compromised due to the tampered credit/debit card readersin the self-checkout terminals. There have been approximately 80 employee and customer reports of either compromised account data or attempts to access account data, with the majority coming over this past weekend.
In a Consumer Advisory on November 23, 20 stores were originally communicated as having tampered card readers and consumer notices were posted. However, three additional storeshad card readers replaced prior to November 23 but were missed on the original report sent to the company’s Asset Protection team. The missed stores were Lucky- Sunnyvale, Lucky-Novato, and Lucky on 939 Lakeville Hwy. in Petaluma. Again, these were not newly tampered card readers but part of the original discovery.
We strongly recommend our customers who used a self check-out lane in the affected stores contact their financial institution to close existing accounts and seek further advice. We continue to work with local, state, and federal law enforcement to find those responsible.New Consumer Notices are being posted at all our Bay Area stores.
Listed below are the affected stores:
Lucky- Mountain View
Lucky- Redwood City
Lucky- El Cerrito
Lucky- Daily City
Lucky- Foster City
Lucky- San Carlos
Lucky – Union City
Lucky- Santa Clara on 234 Saratoga Ave.
Lucky- San Francisco on 1515 Sloat Blvd.
Lucky- Hayward on 25151 Santa Clara St.
Lucky- Fremont on 5000 Mowry Ave. and 35820 Fremont Blvd.
Lucky- Petaluma on 939 Lakeville Hwy. Petaluma
Lucky- San Jose on 5510 Monterey Highway, 200 El Paseo De Saratoga, 844 Blossom HillRd., and 3270 South White Road
Lucky Supermarkets will continue to do everything we can to keep our shoppers informed onthis important issue. We have a Consumer Alert button on the homepage of our websites where we are updating Frequently Asked Questions and posting any new Consumer Notices.We encourage customers to contact our Customer Support Center at 800-692-5710 with any report of fraudulent activity or attempted activity to their accounts.
About Save Mart Supermarkets
Save Mart Supermarkets, a California corporation, owns and operates more than 233 stores in Northern California and Northern Nevada under the Save Mart, S-Mart Foods, Lucky, and FoodMaxx banners. Headquartered in Modesto, Calif. since the company was founded in 1952, Save Mart Supermarkets has always believed in supporting local suppliers and producers, and is actively engaged with the charities and causes of the communities where its stores do business. For more information on the stores of Save Mart Supermarkets, please visit www.SaveMart.com, www.LuckySupermarkets.com, andwww.FoodMaxx.com.