Frequently Asked Questions Regarding Compromised Credit/Debit Card Readers in Lucky Self-Checkout Terminals
Q: Who’s at risk because of the recently uncovered credit/debit card scam at Lucky Supermarkets in the San Francisco Bay Area?
A: Anyone who used a debit card at a self-checkout stand, at any of the 24 Lucky stores listed on our Customer Notice prior to November 23, 2011, could be at risk of having their debit card information copied for use in accessing their bank account.
Q: If I used a self-checkout stand, what can I do to protect myself?
A: There are several things you can do, starting with a call to your bank, credit union or financial institution to make sure everything is in order. There are also many resources available for answering questions and obtaining advice.
- Lucky Customer Care Center, available toll-free at 1-800-692-5710, 7 a.m. to 7 p.m. Monday through Saturday and 7 a.m. to 4 p.m. Sundays.
- The Identity Theft Council at www.identitytheftcouncil.org.
- Lucky website, at www.luckysupermarkets.com, where you can find updated information and advice.
Q: What do I do if my account has been compromised?
A: Immediately contact your financial institution and follow their recommendations. Then contact your local police department to file a report. Finally, you should contact credit reporting bureaus.
They are listed below for your convenience.
- EXPERIAN: 1-888-397-3742 or www.experian.com
- EQUIFAX: 1-800-525-6285 or www.equifax.com
- TRANS UNION: 1-800-680-7289 or www.transunion.com
Q: What has Lucky Supermarkets done to protect its customers?
A: We’re moving ahead on several fronts. Lucky is working closely with local and federal law enforcement officials, including the U.S. Secret Service, to investigate this scam, which has also affected other retailers throughout the U.S. and the world.
Lucky Supermarkets has also contacted financial institutions to alert them to the need to closely monitor consumer accounts for suspicious activity, and has been working closely with these financial institutions to help them identify customers whose accounts may have been compromised.
Any transactions occurring on or after November 23, 2011 were not affected by a tampered card reader, and all of the affected card readers were removed by that date. A total of 2,557 credit/debit card readers in all 233 Save Mart stores in Northern California and Northern Nevada, which includes Lucky stores, have been cleared through inspection.