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News Release - Update on Credit/Debit Card Readers in Lucky Self-Checkout Terminals 12-20

 

News Release - Lucky Supermarkets
Engages in Comprehensive Consumer
Protection: Update on Credit/Debit Card
Readers in Lucky Self-Checkout
Terminals
MODESTO, Calif., Dec. 20, 2011 — Lucky Supermarkets continues to engage in a
comprehensive effort to protect our shoppers against a recently uncovered high-tech
credit/debit card skimming activity. To date all financial institutions serving customers
possibly affected have been alerted to closely monitor customer accounts for any
suspicious activity.
Lucky Supermarkets’ merchant services provider has completed the release of all
transaction data from the compromised self-checkout lanes to financial institutions so that
they will be able to identify affected consumers and protect consumers’ accounts from
unauthorized transactions.
Meanwhile, we are continuing to make every possible effort to reach out to any shoppers
who may have been affected by the credit/debit card skimming scheme, which targeted
credit/debit card readers at self-checkout lanes in 24 stores in the San Francisco Bay
Area. Lucky Supermarkets has also been re-contacting affected customers to offer
additional assistance.
Lucky Supermarkets encourages customers who used our self-checkout lanes at any of
our San Francisco Bay Area stores to contact us toll free by calling 1-800-692-5710.
Lucky Supermarkets has expanded its call center hours to 7 a.m. to 7 p.m. weekdays and
7 a.m. to 4 p.m. on weekends.
Lucky Supermarkets’ call center has noticed a marked decline in customer calls. Also,
there has been a similar decline in reports of Lucky Supermarkets’ customers affected by
the scam. However, we’re continuing to strongly advise shoppers who have used our selfcheckout
lanes to contact their financial institutions to confirm that no suspicious activity
has affected them. Affected customers should immediately notify their local police
department and file a report. Shoppers can also visit The Identity Theft Council at
www.identitytheftcouncil.org for more information on working with their financial
institutions.
We are fully cooperating with local and federal law enforcement, including the U.S.
Secret Service, in an investigation into what officials described to us as a highly
sophisticated scam. Lucky Supermarkets uncovered the scam, which has impacted other
retailers globally, during its routine inspection of card readers at one of its San Francisco
Bay Area stores.
While the credit/debit card skimming activity targeted a single self-checkout stand in
each affected store, Lucky Supermarkets has since replaced or inspected 2,557
credit/debit card readers, including those in staffed grocery lines, in 233 stores in
Northern California and Northern Nevada. This not only includes Lucky Supermarket
stores, but inspections at Save Mart, S-Mart Foods, Maxx Value Foods and FoodMaxx
stores that are also owned by Lucky Supermarkets’ parent company, Save Mart
Supermarkets.
Lucky Supermarkets continues to make customer protection a leading priority and will
update customers through an FAQ sheet located under the Consumer Alert tab on our
website www.luckysupermarkets.com.
Save Mart Supermarkets operates 233 stores throughout Northern California and
Northern Nevada under the Save Mart, S-Mart Foods, Lucky, Maxx Value Foods, and
FoodMaxx banners. The privately-held company was founded January 17, 1952 and has
always been headquartered in Modesto, California. More information about the company
and its banners is available at www.savemart.com, www.luckysupermarkets.com, and
www.foodmaxx.com.
#####

News Release - Lucky Supermarkets Engages in Comprehensive Consumer Protection: Update on Credit/Debit CardReaders in Lucky Self-Checkout Terminals

MODESTO, Calif., Dec. 20, 2011 — Lucky Supermarkets continues to engage in a comprehensive effort to protect our shoppers against a recently uncovered high-tech credit/debit card skimming activity. To date all financial institutions serving customers possibly affected have been alerted to closely monitor customer accounts for any suspicious activity. Lucky Supermarkets’ merchant services provider has completed the release of all transaction data from the compromised self-checkout lanes to financial institutions so that they will be able to identify affected consumers and protect consumers’ accounts from unauthorized transactions.

Meanwhile, we are continuing to make every possible effort to reach out to any shoppers who may have been affected by the credit/debit card skimming scheme, which targeted credit/debit card readers at self-checkout lanes in 24 stores in the San Francisco Bay Area. Lucky Supermarkets has also been re-contacting affected customers to offer additional assistance.

Lucky Supermarkets encourages customers who used our self-checkout lanes at any of our San Francisco Bay Area stores to contact us toll free by calling 1-800-692-5710. Lucky Supermarkets has expanded its call center hours to 7 a.m. to 7 p.m. weekdays and 7 a.m. to 4 p.m. on weekends.

Lucky Supermarkets’ call center has noticed a marked decline in customer calls. Also,there has been a similar decline in reports of Lucky Supermarkets’ customers affected by the scam. However, we’re continuing to strongly advise shoppers who have used our self-checkout lanes to contact their financial institutions to confirm that no suspicious activity has affected them. Affected customers should immediately notify their local police department and file a report. Shoppers can also visit The Identity Theft Council at www.identitytheftcouncil.org for more information on working with their financial institutions.

We are fully cooperating with local and federal law enforcement, including the U.S. Secret Service, in an investigation into what officials described to us as a highly sophisticated scam. Lucky Supermarkets uncovered the scam, which has impacted other retailers globally, during its routine inspection of card readers at one of its San Francisco Bay Area stores.

While the credit/debit card skimming activity targeted a single self-checkout stand in each affected store, Lucky Supermarkets has since replaced or inspected 2,557credit/debit card readers, including those in staffed grocery lines, in 233 stores in Northern California and Northern Nevada. This not only includes Lucky Supermarket stores, but inspections at Save Mart, S-Mart Foods, Maxx Value Foods and FoodMaxx stores that are also owned by Lucky Supermarkets’ parent company, Save Mart Supermarkets.

Lucky Supermarkets continues to make customer protection a leading priority and will update customers through an FAQ sheet located under the Consumer Alert tab on our website www.luckysupermarkets.com. Save Mart Supermarkets operates 233 stores throughout Northern California and Northern Nevada under the Save Mart, S-Mart Foods, Lucky, Maxx Value Foods, andFoodMaxx banners. The privately-held company was founded January 17, 1952 and has always been headquartered in Modesto, California. More information about the company and its banners is available at www.savemart.com, www.luckysupermarkets.com, and www.foodmaxx.com.

Additional Resources
Updated News Release
Last Updated Wednesday, August 20, 2014 - 10:55 AM.
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