What Click Cart Is

ClickCart is our new online grocery shopping and pick-up program exclusively for Lucky You rewards members. It’s Fast, Fresh and Simple! Order your groceries online via web or mobile device from your home or on the go for same day pick-up!  

Simply go to www.LuckySupermarkets.com and choose “ClickCart” from the Online Ordering drop down menu.

*Available in select stores at this time.

 

Your ClickCart Personal Shopper 

You can rest assured that your grocery order will be filled by one of our friendly and knowledgeable team members.  Your ClickCart personal shopper will accurately select our best quality products available to ensure that you receive a remarkable online shopping experience.

I Forgot my Password for my Lucky You account.

No worries! To update your account password, simply follow these steps:

  • Click “Forgot Password?” on the Sign In screen
  • Enter your Email or 10-digit Phone Number in the Account Information box
  • Click "Get Code" (Do not leave this page!)
  • Look for the code that was sent to your email
  • Enter the 6-digit code you received in the Code box
  • Enter a New Password
  • Confirm your New Password by re-entering it
  • Click Change

Your password has now been updated!

 

Can I pay online?

Yes! Simply create a payment profile after you select your pick-up date/time and select “Pay Online Now” at checkout.

There is also an option to “Pay at the time of Pick-up” if you do not wish to pay online, the choice is yours!

 

Can I still use my free Rewards and digital offers? Will I still earn points on my purchases?

Yes! Just select your Rewards and load digital offers to your account, and they will be redeemed upon payment either online or at the ClickCart counter.

 

Can I still use coupons with ClickCart?

If you’ve loaded digital coupons to your Lucky You account and you purchased the coupon item, they will be redeemed at the register when you enter your phone number at checkout.

*You cannot redeem paper coupons at curbside pick-up.

 

Do you have any helpful tips for ordering produce?

Yes, we do! Here is a tip for estimating the weight:

We will provide the approximate weight of a produce item.  For example, when you select a banana, you will see that .4 lbs. is listed as the estimated weight for a single banana. 

You simply enter the number of bananas you would like to purchase.  The number of bananas times .4 lbs. will be the estimated weight of your purchase.

 

What if I have a specific preference regarding the produce I would like?

You can share your specific preferences with your personal shopper by clicking “Add Item Instructions” at the item level or the cart/order level. For example, “ripe bananas.”

 

How do I order meats?

Butcher cut meats are typically sold by the pound (lb.). Please note that package sizes and the actual weight of the product selected may vary. Just select the number of pounds you would like.  Just like produce, you can use the “Add Item Instructions” at the item level or the cart/order level to provide any instructions to your personal shopper.

 

Can I order and pick up my groceries on the same day?

You can place your order and pick it up on the same day. There is a 4-hour minimum window between the time you place your order and pick-up. For instance, if you place an order at 11:00 am on Monday, your order may be ready for pick up as soon as 3:00 pm.

 

What if you run out of something I ordered?

If the item you selected becomes unavailable, you will not be charged for that item. You always have the option to select “Allow Substitutions” at either the item level or the order/cart level (when you checkout).  “Allowing Substitutions” lets your ClickCart personal shopper select a comparable item based on brand, flavor, size, dietary considerations, and price if something is temporarily out of stock.

Why is the price online different than the price I was charged?

The actual total for your order may vary based on item availability, substitutions, final weight of certain products like meat or produce, and/or price changes prior to payment. Some charges, such as CRV and bag charges are not included in this estimate, and will be added at the register. Ad prices are effective weekly from Wednesday through the following Tuesday ("Ad Week"). You must pick-up and pay for your order by the time your pick-up store closes on Tuesday during an applicable Ad Week to obtain the Ad price. If you have any questions, please contact your store.

 

What if I need to modify or cancel my order after I already placed it?

Simply go to: “My Account” “My Order History,” if order is “Open” you cancel the order here. 

If Order is “In Progress”, you may call the store directly and ask the personal shopper to add/remove the necessary items, or you may modify your order if you pick-up in-store.

 

How will I know my order is ready?

You will receive an email confirmation with the date and time for pick-up once you place your order. When your order is ready, you will receive a second email that your order is ready for pick-up!

How do I pick up my groceries?

You have two options, pick the one that is most convenient for you!

  • Pull-up to the specially marked pick-up parking spot and simply call the # on the sign and your groceries will be brought out to you. If you paid online, you will get a copy of your receipt. If you didn't pay online, your payment will be taken at curbside.
  • Come inside to our ClickCart counter in the front of the store. A ClickCart specialist will walk out with you to load your car. If you paid online, you will get a copy of your receipt. If you didn't pay online, your payment will be taken at the ClickCart counter.
     

 What hours can I pick up my order?

Monday - Friday 10:00 am to 8:00 pm*

Saturday - Sunday 10:00 am to 5:00 pm*

*Hours are subject to change

 

Is there a fee for ClickCart?

There is a $5.00 service fee for each ClickCart order.

 

Are there any tips for repeat ClickCart users?

We have a great tip for you! If you find that you buy similar items in your weekly shopping trips, you can now select “Reorder” to quickly place a new order! You simply select ClickCart > Reorder from the Online Ordering drop down menu and your order history will appear. You can either reorder all items from a prior order or modify a past order in the online checkout area. It’s fast and simple!

Can I order groceries online with my Lucky You App?

You sure can! Just select “Go Shopping” and select store*

* Available in select stores at this time.

What if I have an issue with my order?

Your personal shopper will review and update your order at pick-up. You can also call our Customer Care team at 1-800-692-5710, M-F 8am-7pm or Sat.-Sunday, 8am-4pm.

 

How can I contact ClickCart with issues or questions about my experience?

 Call Customer Care at 1-800-692-5710.

 

Tell us what you think of ClickCart

Once you have picked up your order, you will receive an email survey to tell us what you think and how we can continue to make your life Fast, Fresh and Simple with ClickCart! You will receive a 5% off code to use on your next order for completing the survey (The Save Mart Companies team members are not eligible for this discount).

 

What if I need a cake or platter order?

Cake and Platter orders are separate from ClickCart orders. You may place your online orders for Cakes or Platters by selecting “Cakes & Platters” from the Online Ordering drop down menu or you may call your local store to place an order.

Cake and Platter orders cannot be picked up as part of our ClickCart service.

 

How far in advance can I place my order?

You can place your order up to 30 days in advance; however, some sales may not apply if paid for after the sale date.  See the ClickCart site or a ClickCart team member for details.

 

What products are offered at Save Mart with ClickCart?

  • Alcohol (valid ID required)
  • Dry, Non-perishable Items
  • Fresh Produce
  • Fresh Meat & Seafood
  • Fresh Bakery & Service Deli Items
  • Hot Rotisserie Chicken & Fried Chicken